Fnac Darty与AI21实验室合作,利用AI来提供更快的技术支持和较少的家访。 Fnac Darty partners with AI21 Labs to use AI for faster tech support and fewer home visits.

AI21实验室与欧洲零售商Fnac Darty合作,部署了其大师AI平台,目的是通过分析客户数据,帮助技术人员更快地解决问题,减少不必要的家访,从而加强售后服务。 AI21 Labs has partnered with European retailer Fnac Darty to deploy its Maestro AI platform, aiming to enhance after-sales service by analyzing customer data to help technicians resolve issues faster and reduce unnecessary home visits. 作为Fnac Darty转向服务和订阅模式的一部分,这项举措利用了该公司广泛的支持历史和14个市场的大量调查。 The initiative, part of Fnac Darty’s shift toward a services and subscription model, leverages the company’s extensive support history and high volume of inquiries across 14 markets. AI系统旨在提高准确性、降低成本和提高效率,每年可能节省数百万欧元。 The AI system is designed to improve accuracy, cut costs, and boost efficiency, with potential annual savings in the millions of euros. 合作标志着欧洲零售业为业务转型而采用AI的一项重大举措。 The collaboration marks a significant move in European retail’s adoption of AI for operational transformation.