将平台与亚马逊连接,提供实时、个性化的客户服务。 Tealium links its platform to Amazon Connect for real-time, personalized customer service.

Tealium已将其客户数据平台与亚马逊连通整合,使企业能够利用实时数据提供个性化、AI驱动的客户服务。 Tealium has integrated its Customer Data Platform with Amazon Connect, allowing businesses to deliver personalized, AI-driven customer service using real-time data. 双向连接使代理商能够即时查阅客户浏览历史、订单细节和公开案件,改善第一通电话的解决,并缩短处理时间。 The bi-directional connection gives agents instant access to customer browsing history, order details, and open cases, improving first-call resolution and reducing handling time. 该集成支持智能路由、实时代理指导、主动回拨以及使用流失信号进行保留工作。 The integration supports intelligent routing, real-time agent guidance, proactive callbacks, and retention efforts using churn signals. 该解决方案旨在提高服务效率和满意度,有助于将联络中心转化为战略资产,同时保持合规。 Designed to enhance service efficiency and satisfaction, the solution helps transform contact centers into strategic assets while maintaining compliance. 该伙伴关系扩大了Tealium对AWS服务的支持,利用实时数据平台使全球品牌受益。 The partnership expands Tealium’s support for AWS services, benefiting global brands using its real-time data platform.