维多利亚州监察员的报告发现,VMIA错误地处理了破产后的索赔要求,给房主造成了拖延和不公平的结果,尽管他们大多数都得到了及时的支持。 A Victorian ombudsman report found VMIA mishandled post-collapse claims, causing delays and unfair outcomes for homeowners despite most receiving timely support.

维多利亚州监察员的报告发现,在2023年Porter Davis建筑商倒闭后,VMIA处理不当,使得一些房主面临长期拖延、沟通不畅和不公平的结果,尽管大多数房主及时得到支持。 A Victorian ombudsman report found the VMIA mishandled claims after the 2023 collapse of builder Porter Davis, leaving some homeowners facing prolonged delays, poor communication, and unfair outcomes despite timely support for most. 当局因决策不一致而受到批评,特别是在复杂的索赔方面,导致一些人“双重灾难”。 The authority was criticized for inconsistent decision-making, especially on complex claims, leading to a "double catastrophe" for some. 超过560名客户尽管支付了款项,却被排除在保险之外,这促成了1 500万美元的一揽子国家救援计划。 Over 560 clients were excluded from insurance despite payments, prompting a $15 million state rescue package. 国家机构原则上接受改善透明度、沟通和争端解决的九项建议。 Nine recommendations to improve transparency, communication, and dispute resolution were accepted in principle by state agencies. 新的2024年法律现在对个人处以最高96 000美元的罚款,对未能获得建筑保险的公司处以480 000美元的罚款。 New 2024 laws now impose fines of up to $96,000 for individuals and $480,000 for companies failing to secure building insurance.