维多利亚州2023年的建筑商倒塌造成1 700个房主无家可归,暴露出承保人应对系统失灵,促使政府改革。 A 2023 builder collapse in Victoria left 1,700 homeowners homeless, exposing systemic failures in insurer response and prompting government reforms.

2023年波特·戴维斯的倒塌事故——维多利亚州最大的一次——导致1700+个家庭被困，并以大量索赔冲击了VMIA。 Porter Davis’ 2023 collapse—Victoria’s biggest—left 1,700+ families stranded and slammed the VMIA with a flood of claims. 一名监察人员发现,尽管没有欺诈证据,但VMIA的工作人员在压力下被捆绑起来,有时对房主进行辱骂和威胁,殴打他们。 A watchdog found VMIA staff buckled under pressure, at times lashing out at homeowners with profanity and threats despite no fraud evidence. 一些工作人员还遭到骚扰,并被数字跟踪,这给一个有毒的工作场所火上浇油。 Some staff were also harassed and digitally stalked, fueling a toxic workplace. 虽然许多索赔要求得到迅速处理,但其他索赔要求却受到严重的财政和情感影响。 While many claims were handled quickly, others endured severe financial and emotional fallout. 政府道歉,接受了所有九项改革建议,并宣布为560名未投保的房主提供1 500万美元的一揽子营救计划,并对不参加强制性保险的建筑商实行新的惩罚。 The government apologized, accepted all nine reform recommendations, and announced a $15 million rescue package for 560 uninsured homeowners, plus new penalties for builders who skip mandatory insurance.