由于AI驱动的客户服务自动化,Allianz在欧洲削减了1,800个工作岗位。 Allianz to cut up to 1,800 jobs in Europe due to AI-driven automation in customer service.

德国保险公司Allianz计划在今后12至18个月中削减1 800个工作岗位,主要是呼叫中心、Allianz伙伴部的1 800个工作岗位,因为该公司将加速使用人工智能使客户服务任务自动化,如索赔查询。 German insurer Allianz plans to cut up to 1,800 jobs, mainly in call centers, at its Allianz Partners division over the next 12 to 18 months as it accelerates the use of artificial intelligence to automate customer service tasks like claim inquiries. 在提高效率和削减成本的努力推动下,这一举动影响到德国、法国、西班牙和英国的角色,在阿连兹伙伴的劳动力中,德国、法国、西班牙和英国占8%。 The move, driven by efforts to boost efficiency and cut costs, affects roles in Germany, France, Spain, and Britain, representing up to eight percent of Allianz Partners’ workforce. 虽然公司没有确认裁员,但承认正在审查人工智能和数字创新如何影响人工职位,并正在与工会进行谈判. While the company has not confirmed the cuts, it acknowledged reviewing how AI and digital innovation may impact manual roles, with talks ongoing with works councils. 这一转变反映了保险业向自动化的更广泛趋势。 The shift reflects a broader trend in the insurance industry toward automation.