2025年,超过1 500万联合王国包裹接受者面临交付问题,尽管有条例规定,但服务差和无障碍问题持续存在。 Over 15 million UK parcel recipients faced delivery issues in 2025, with poor service and accessibility persisting despite regulations.

一份新的《公民咨询报告》显示,超过1 500万英国包裹接受者——37“面对交付问题”,创历史新高,存在常见问题,包括司机在顾客抵达前离开,包裹留在不安全的地点,以及交货迟缓。 A new Citizens Advice report reveals that over 15 million UK parcel recipients—37%—faced delivery issues, a record high, with common problems including drivers leaving before customers arrived, parcels left in insecure spots, and late deliveries. 皇家邮政获得3.25星的最高分,而Yodel以两星的分数排名最后. Royal Mail scored highest with 3.25 stars, while Yodel ranked last with two stars. 无障碍仍然是一个令人关切的主要问题,因为近370万残疾客户尽管有2023条Ofcom规则,仍然无法沟通需求。 Accessibility remains a major concern, as nearly 3.7 million disabled customers still cannot communicate needs despite 2023 Ofcom rules. 由于反应迟缓和自动化系统无效,有近一半的问题难以解决。 Nearly half of those with issues struggled to resolve them due to slow responses and ineffective automated systems. 慈善组织敦促Ofcom执行条例并处以罚款,批评监管者没有采取足够行动。 The charity urges Ofcom to enforce regulations with fines, criticizing the regulator for insufficient action.