印度的e-Jagriti平台在2025年11月13日前解决了127 000多起消费者案件,并提供了实时跟踪和多语种支持。 India's e-Jagriti platform resolved over 127,000 consumer cases by Nov. 13, 2025, with real-time tracking and multilingual support.

印度的e-Jagriti数字消费者投诉平台于2025年1月1日启动, 到2025年11月13日已解决超过127 000个个案, India's e-Jagriti digital consumer grievance platform, launched January 1, 2025, has resolved over 127,000 cases and registered 2.75 lakh users by November 13, 2025, including 466 complaints from non-resident Indians primarily in the US, UK, UAE, Canada, Australia, and Germany. 该平台提供实时跟踪、虚拟听证会、数字支付和安全的文件共享,与遗留系统整合,并提供多语种支持、聊天机和语音对文本功能,以便于无障碍使用。 The platform enables real-time tracking, virtual hearings, digital payments, and secure document sharing, integrated with legacy systems and offering multilingual support, chatbots, and voice-to-text features for accessibility. 自动化工作流程和警报提高了效率,帮助10个州和全国争端解决中心处置率超过100%。 Automated workflows and alerts have boosted efficiency, helping 10 states and the NCDRC exceed 100% disposal rates. 显著成果包括阿萨姆邦25天内获得30.5万卢比赔偿，以及特里普拉邦因一台有缺陷冰箱获得16.7万卢比赔偿，彰显了其在印度及海外及时伸张正义方面的有效性。 Notable outcomes include a ₹3.05 lakh award in Assam within 25 days and a ₹1.67 lakh settlement in Tripura for a defective refrigerator, highlighting its effectiveness in delivering timely justice across India and abroad.