洛杉矶县调查州农场处理野火索赔案的情况,理由是行为失检和客户待遇差。 Los Angeles County investigates State Farm over wildfire claim handling, citing misconduct and poor customer treatment.

洛杉矶县因处理2025年1月Eaton和Palisades野火引发的保险索赔, 对州农场进行了民事调查, 指出可能违反加州不公平商业惯例法。 Los Angeles County has launched a civil investigation into State Farm over its handling of insurance claims from the January 2025 Eaton and Palisades wildfires, citing potential violations of California’s unfair business practices law. 由县法律顾问Dawyn Harrison牵头的这次调查侧重于对延迟索偿、频繁调整者变动、低球出价、拒绝索偿、沟通不畅、以及未能适当支付生活费用或披露估计文件的投诉。 The probe, led by County Counsel Dawyn Harrison, focuses on complaints of delayed claims, frequent adjuster changes, lowball offers, claim denials, poor communication, and failure to properly cover living expenses or disclose estimate documents. 县官员说保险商可能歪曲了政策条款 并且对烟雾损害的评估不充分 County officials say the insurer may have misrepresented policy terms and inadequately assessed smoke damage. 调查是在第三方调查之后进行的,调查显示,与其他承保人相比,国营农场客户的待遇较差。 The investigation follows a third-party survey showing worse treatment for State Farm customers compared to other insurers. State Farm 是加州最大的私人保险公司，拥有超过 280 万份保单，声称它已为 13,500 多起索赔支付了近 50 亿美元，并且正在合作，尽管它称调查分散了注意力。 State Farm, California’s largest private insurer with over 2.8 million policies, claims it has paid nearly $5 billion on more than 13,500 claims and is cooperating, though it calls the probe a distraction. 该公司在11月20日之前必须答复州的数据要求。 The company has until November 20 to respond to county data requests.