TPI软件发布AI工具,用于实时呼叫监测和联系中心的代理辅导。 TPIsoftware launches AI tools for real-time call monitoring and agent coaching in contact centers.

TPI软件已推出两个新的AI驱动工具:SysTalk.Audit,这是用于实时电话监测和合规检查的新型AI驱动质量保证解决方案,SysTalk.Audit和SysTalk.Coach,AI平台,旨在为客户服务团队提供个性化辅导。 TPIsoftware has launched two new AI-driven tools: SysTalk.Audit, a generative AI-powered quality assurance solution for real-time call monitoring and compliance checks, and SysTalk.Coach, an AI platform designed to provide personalized coaching for customer service teams. 这些工具旨在提高联系中心的业务效率和代理人业绩。 The tools aim to improve operational efficiency and agent performance in contact centers.