加拿大税务局通过AI提高了呼叫中心的准确性,审计后的培训揭示了17%正确的税收答复。 Canada Revenue Agency boosts call center accuracy with AI and training after audit revealed 17% correct tax answers.

根据一项审计发现代理人只能正确回答17%的税务问题, 加拿大税务局正在使用人工智能和改进的培训来解决其呼叫中心的低准确性问题. The Canada Revenue Agency is using AI and improved training to fix low accuracy in its call centre, after an audit found agents answered only 17% of tax questions correctly. 该机构正在更新培训,增加自动化,并开发AI工具,以提高响应质量,此前有人批评说,对业绩的判断更多地是按时间表而不是按准确性来进行。 The agency is upgrading training, adding automation, and working on AI tools to boost response quality, following criticism that performance was judged more on schedule adherence than accuracy. 虽然CRA说它已经实现了100天计划规定的电话处理目标,但税收季节的服务质量仍然令人关切。 While the CRA says it has met its call-handling target under a 100-day plan, concerns remain about service quality during tax season.