印度的Mercedes-Benz公司推出了SKYLine,这是一个数字经销商系统,旨在简化全国范围的服务业务。 Mercedes-Benz India launches SKYLine, a digital dealer system to streamline service operations nationwide.

印度的Mercedes-Benz公司推出了SKYLine,这是与Zoho公司开发的一个分散的经销商管理系统,旨在将全国的车辆服务业务数字化和简化。 Mercedes-Benz India has launched SKYLine, a decentralized dealer management system developed with Zoho to digitize and streamline vehicle service operations nationwide. 该平台能够实现实时数据整合、自动化工作流程和统一的后端流程,支持数字预订、报到、技术员任务分配和车辆交付。 The platform enables real-time data integration, automated workflows, and unified backend processes, supporting digital booking, check-in, technician assignment, and vehicle delivery. 它建在Zoho CRM和Cntrl上,使用定制的中间软件,与遗留系统连接,在保持集中标准的同时,跨独立经销机构运作。 Built on Zoho CRM and Qntrl with custom middleware, it connects with legacy systems and operates across independent dealership instances while maintaining centralized standards. 推出之前进行了广泛的测试和培训,公司领导人称其为安全、可扩展、当地开发的解决方案,旨在提高客户经验和业务效率。 The rollout followed extensive testing and training, with company leaders calling it a secure, scalable, locally developed solution designed to enhance customer experience and operational efficiency.