新南威尔士州养老院的文化转型减少了虐待和伤害,同时提高了工作人员和居民的满意度。 A cultural transformation at a NSW aged care home reduced abuse and injuries while boosting staff and resident satisfaction.

在Unanderra联合农场养老院,来自不同背景的工作人员面临种族主义,促使服务经理Liam Fawell发起文化变革。 At Uniting Farmborough aged care in Unanderra, staff from diverse backgrounds faced racism, prompting service manager Liam Fawell to launch a cultural transformation. 一个名为 " 关心文化 " 的委员会领导讲故事会议、文化活动和多样性墙,以建立理解。 A committee called Caring with Culture led storytelling sessions, cultural events, and a diversity wall to build understanding. 一年之内,对工作人员的虐待率下降了93%,工作人员受伤率下降了86%,积极反馈率上升了300%。 Within a year, resident-on-staff abuse dropped 93%, staff injuries fell 86%, and positive feedback surged 300%. 新南威尔士州和澳大利亚首都直辖区其他联合中心目前正在采用这一模式。 The model is now being adopted across other Uniting centers in NSW and the ACT.