新西兰监察员在2024/25年解决了创记录的8 163起投诉,结案率为104%。 New Zealand's ombudsman resolved a record 8,163 complaints in 2024/25, with a 104% clearance rate.

新西兰监察员办公室在2024/25年报告了创纪录的一年,解决了8 163起投诉,比上一年增加了30%,清理率达到104%。 New Zealand's Office of the Ombudsman reported a record year in 2024/25, resolving 8,163 complaints—30% more than the previous year—with a 104% clearance rate. 《监察员法》投诉率高达5 269起,上升19%,官方信息投诉上升15%,达到2 554起。 Ombudsmen Act complaints hit a high of 5,269, up 19%, while official information complaints rose 15% to 2,554. 受保护的披露和问询增加了26%。 Protected disclosures and enquiries increased by 26%. 该办公室向各机构提供了359次咨询,就45项政策建议发表了评论,视察了121个拘留设施,并发布了关于极端危险囚犯股和老年护理监测的报告。 The office advised agencies 359 times, commented on 45 policy proposals, inspected 121 detention facilities, and released reports on the Prisoners of Extreme Risk Unit and aged care monitoring. 首席监察员约翰·艾伦强调通过改进技术和程序加快解决问题的努力,承认前首席监察员彼得·博希尔的贡献。 Chief Ombudsman John Allen emphasized efforts to speed up resolution through technology and process improvements, acknowledging former Chief Ombudsman Peter Boshier’s contributions.