加拿大的税务呼叫中心正确答复了个别税务问题,在2025年底只回答了17%的时间,但情况正在改善。 Canada's tax call centres answered individual tax questions correctly only 17% of the time in late 2025, but improvements are underway.

联邦审计长在2025年10月21日发表的报告发现加拿大税务局呼叫中心对个别税务问题的准确答复只占2025年2月至5月期间的17%,而商业税和福利调查的准确度为54%。 A federal auditor general’s report released October 21, 2025, found Canada Revenue Agency call centres provided accurate answers to individual tax questions only 17% of the time between February and May 2025, with business tax and benefits inquiries at 54% accuracy. 平均等候时间为31分钟,只有18%的电话在15分钟内得到答复。 Average wait times were 31 minutes, and only 18% of calls were answered within 15 minutes. 此后，CRA 有所改善，根据财政部长弗朗索瓦-菲利普·香槟 （François-Philippe Champagne） 推出的 100 天计划，截至 10 月中旬接听了 77% 的电话，其中包括雇用更多代理、延长工作时间和扩展人工智能工具。 The CRA has since improved, answering 77% of calls by mid-October under a 100-day plan launched by Finance Minister François-Philippe Champagne, which includes hiring more agents, extending hours, and expanding AI tools. 尽管取得了进展,但挑战依然存在,包括人员短缺、积压以及对服务质量和公共信任的持续关切。 Despite progress, challenges remain, including staffing shortages, backlogs, and ongoing concerns about service quality and public trust.