美国航空公司在一项研究中排名全球最差,原因是满意度低、安全事故和服务质量差。 American Airlines ranked worst globally in a study due to low satisfaction, safety incidents, and poor service.

美国航空公司在一项新研究中名列世界最不喜欢的航空公司的名次,在不满指数上,每100个航空公司中得56分,乘客评分为每10个航空公司中2.9分,记录了11起重大安全事故。 American Airlines is ranked the world’s most disliked airline in a new study, scoring 56 out of 100 on a dissatisfaction index, with passengers rating it 2.9 out of 10 and recording 11 major safety incidents. 边境航空公司排名第二,得分为55分,最低旅客评分为10分中的2.0分,而联合航空公司排名第三,尽管为1.736亿乘客提供服务。 Frontier Airlines placed second with a score of 55 and the lowest passenger rating at 2.0 out of 10, while United Airlines ranked third despite serving 173.6 million passengers. 该研究评价了客户满意度、安全记录、Skytrax评级和投诉数量。 The study evaluated customer satisfaction, safety records, Skytrax ratings, and complaint volume. 英国航空公司丢失行李的投诉率最高。 British Airways had the highest rate of lost luggage complaints. 分析员认为,信任度下降是由于未解决的服务问题随着时间推移而加剧的。 Analysts attribute declining trust to unaddressed service issues compounding over time.