作为解决大量裁员后延误的100天计划的一部分,CRA在2025年10月初提高了呼叫响应率至77%,超过了目标. The CRA improved call response to 77% in early October 2025, exceeding its target, as part of a 100-day plan to fix delays after major staff cuts.

加拿大税务局(CRA)表示, 在9月29日至10月3日期间, 加拿大已接听77%的电话, 比7月初的35%提前超过70%的目标, The Canada Revenue Agency (CRA) says it has answered 77% of calls between September 29 and October 3, surpassing its 70% target ahead of schedule, up from 35% in early July. 这一进展是财政部长弗朗索瓦-菲利佩香槟在2025年9月发起的100天计划的一部分,目的是在12月11日前解决长期拖延的问题。 This progress is part of a 100-day plan launched in September 2025 under Finance Minister François-Philippe Champagne, aiming to fix long delays by December 11. CRA 重新雇用了数百名呼叫中心员工，延长了在线聊天时间，并增强了其人工智能聊天机器人，同时使用回拨系统和自动化来管理积压。 The CRA has rehired hundreds of call centre staff, extended online chat hours, and enhanced its AI chatbot, while using callback systems and automation to manage backlogs. 尽管情况有所改善,但官员承认在税务调整、申请和信贷查询方面仍然存在挑战,并说工作将持续到最后期限之后。 Despite improvements, officials acknowledge ongoing challenges with tax adjustments, applications, and credit inquiries, and say work will continue beyond the deadline. 由于预算拮据,没有计划招聘新的工作人员,该机构正在评估目前的人员配置水平。 No new hiring is planned due to budget constraints, and the agency is assessing current staffing levels. 推动改善服务是在更广泛的联邦削减成本之后进行的,自2024年5月以来,有近10 000个CRA工作岗位丧失,包括约3 300个呼叫中心角色,引起人们对长期服务质量的关切。 The push for service improvements follows broader federal cost-cutting, with nearly 10,000 CRA jobs lost since May 2024, including about 3,300 call centre roles, raising concerns about long-term service quality.