加拿大中型银行在客户满意度方面超过了五大银行,因为方便和个性化更好。 Mid-sized Canadian banks surpass Big Five in customer satisfaction due to better ease and personalization.

一个全新的J. D. A new J.D. 权力报告显示,加拿大五大银行和中型放款人之间的客户满意度差距日益扩大,五大满意度下降至604分,下降至7个百分点,而中小放款人则上升至649分,上升至5个百分点。 Power report shows a widening gap in customer satisfaction between Canada’s Big Five banks and mid-sized lenders, with Big Five satisfaction dropping to 604—down seven points—while mid-sized lenders rose to 649, up five points. 皇家银行在大五国中名列前茅,坦格林银行延长了其14年的历程,以作为最高等级的中等贷款人。 Royal Bank remained top among the Big Five, and Tangerine Bank extended its 14-year streak as the highest-rated mid-sized lender. 报告将这一差距归因于中型银行,这些银行在方便使用和个性化方面表现突出,尽管保持了市场支配地位,但大银行仍落后于这些领域。 The report attributes the gap to mid-sized banks excelling in ease of use and personalization, areas where larger banks lagged despite maintaining market dominance.