空运协会更新了紧急情况准则,以改进航空事故后的家庭支助。 IATA updates emergency guidelines to improve family support after aviation incidents.

空运协会在其《应急最佳做法手册》中增加了一个关于家庭援助的新章节,这是此类指导首次正式列入。 IATA has added a new chapter on family assistance to its Emergency Response Best Practices Handbook, the first formal inclusion of such guidance. 更新工作符合民航组织的国际标准,并支持航空公司、机场和地勤人员在发生航空事故后向家属提供及时和相互尊重的支持。 The update aligns with international standards from ICAO and supports airlines, airports, and ground handlers in providing timely, respectful support to families after aviation incidents. 关键措施包括在公开披露姓名之前通知家庭,建立专门的援助中心,管理个人物品,提供持续的沟通、索赔帮助、纪念规划和工作人员情况汇报。 Key measures include notifying families before public name disclosures, setting up dedicated assistance centers, managing personal effects, and offering ongoing communication, claims help, memorial planning, and staff debriefings. 空运协会还正在启动培训和模拟演习,以更好地为人员做好准备。 IATA is also launching training and simulation exercises to better prepare personnel.