审计发现,大多数穆尔特诺马县的询问都得到了答复,但在反应能力、语言访问和联系准确性方面仍然存在差距。 An audit found most Multnomah County inquiries are answered, but gaps remain in responsiveness, language access, and contact accuracy.

穆尔特诺马(Multnomah)县审计发现,83%的公众通过电话、电子邮件或聊天询问得到答复,电子邮件回复率达到87%。 A Multnomah County audit found that 83% of public inquiries via phone, email, or chat received a response, with emails achieving an 87% response rate. 测试显示,20%的联系人没有得到答复,一些列出的电话号码不活跃,不到60%的自动信息提供非英语选项。 Testing revealed 20% of contacts went unanswered, some listed phone numbers were inactive, and less than 60% of automated messages offered non-English language options. 由居民投诉引发的审计工作建议更新联系信息,制定回应时间标准,改善多语种访问,并定期进行系统检查,以提高政府的反应能力。 The audit, prompted by resident complaints, recommends updating contact info, setting response time standards, improving multilingual access, and conducting regular system checks to enhance government responsiveness.