错误的计费系统推出造成大量错误,超过1 600万美元是修补错误,1.3亿美元是提议的补偿。 A faulty billing system rollout caused massive errors, over $16 million in fixes, and $130 million in proposed compensation.

2024年5月,大西部水务局新推出的客户点计费系统出现了缺陷,导致广泛的错误,包括超过18,000张双重账单,错过的特许权,错误的公寓计费以及320个向错误的收件人发送的个人数据. A flawed rollout of Greater Western Water’s new CustomerPlace billing system in May 2024 caused widespread errors, including over 18,000 double bills, missed concessions, incorrect apartment billing, and 320 cases of personal data sent to wrong recipients. 该系统由过时的遗留平台建立,受到跳过测试、弃置数据规则以及仓促实施的困扰。 The system, built from outdated legacy platforms, suffered from skipped testing, abandoned data rules, and rushed implementation. 用于修复的费用超过1 600万美元,其中1.3亿美元拟议用于客户报酬。 Over $16 million has been spent on fixes, with $130 million proposed for customer compensation. 尽管纠正了320 000份记录,但差错的全部范围仍然未知。 Despite correcting 320,000 records, the full scope of errors remains unknown. 该项目最初的预算为1.037亿美元,涉及多个承包商,导致财产交易停滞不前。 The project, originally budgeted at $103.7 million, involved multiple contractors and led to stalled property transactions. Craig Dixon首席执行官承认系统失灵, 确认客户不会支付修补费用, CEO Craig Dixon acknowledged systemic failures and confirmed customers won’t pay for fixes, while legal action may be pursued.