AI聊天机器人正在取代印度的人类呼叫中心工人,裁员和引起对失业的担忧。 AI chatbots are replacing human call-center workers in India, cutting jobs and raising concerns over unemployment.

AI聊天机正在迅速取代印度的人类呼叫中心工人, LimeChat 等创业企业使用基因化人工智能处理类似人类流利的客户服务任务,将人员需求削减80%。 AI chatbots are rapidly replacing human call-center workers in India, with startups like LimeChat using generative AI to handle customer service tasks with human-like fluency, cutting staffing needs by up to 80%. 这一转变导致雇用担任业务流程管理职务的人数急剧下降,而这一职务曾经雇用了165万人。 This shift has led to sharp declines in hiring for business process management roles, which once employed 1.65 million people. 工人报告工作不安全性不断增加, 由于人工智能接管日常工作, 一些工人被解雇. Workers report rising job insecurity, with some laid off as AI takes over routine tasks. 虽然政府说技术变革是有效的, 而不是消除的, 但专家们警告说, 缺乏对流离失所工人的支持。 While the government says technology changes work rather than eliminates it, experts warn of a lack of support for displaced workers. 全球交流AI市场每年增长24%,到2030年可能达到410亿美元,在美国关税和签证费不断上涨的情况下,威胁到印度在全球外包中的主导地位。 The global conversational AI market is growing at 24% annually and could reach $41 billion by 2030, threatening India’s dominance in global outsourcing amid rising U.S. tariffs and visa fees.