eGain推出了eGain Composter,这是一个AI平台,用于安全、准确的客户服务应用程序,加强合规性和信任。 eGain launched eGain Composer, an AI platform for secure, accurate customer service apps with enhanced compliance and trust.

eGain宣布eGain作曲家,这是一个模块化的AIAI平台,用于利用可信赖的企业知识建立可靠的客户经验应用程序。 eGain announced eGain Composer, a modular AI platform for building reliable customer experience applications using trusted enterprise knowledge. 该工具在Solve25活动上破解,提供API、SDKs和示范背景协议服务器,以整合AI能力,例如安全地跨渠道搜索和代理行动。 Unveiled at its Solve25 event, the tool offers APIs, SDKs, and Model Context Protocol servers to integrate AI capabilities like search and agentic actions securely across channels. 它强调准确性,遵守HIPAA和GDPR等标准,并通过封闭循环优化不断改进。 It emphasizes accuracy, compliance with standards like HIPAA and GDPR, and continuous improvement through closed-loop optimization. 该公司还扩大了其股票回购方案,增加了2 000万美元,引进了AI Agent 2TM和保证行动TM,任命了新的营销副总裁,并公布了调查结果,突出行业对AI信任的关切,强调需要准确的知识管理。 The company also expanded its stock repurchase program by $20 million, introduced AI Agent 2™ with Assured Actions™, appointed a new VP of Marketing, and released survey findings highlighting industry concerns over AI trust, underscoring the need for accurate knowledge management.