一项2025年的研究发现,车速平均为5:35,塔科贝尔公司最快,Chick-fil-A公司最慢但最满意,突出表明友好、准确和食品质量目前最为重要。 A 2025 study found drive-thru speeds averaged 5:35, with Taco Bell fastest and Chick-fil-A slowest but top in satisfaction, highlighting that friendliness, accuracy, and food quality now matter most.

据Intouch Insight和QSR杂志的2025年开车研究发现,平均服务时间为5分35秒,Tacobell最快4分钟,而Chick-fil-A的服务时间最慢7分6秒,但客户满意度最高. A 2025 drive-thru study by Intouch Insight and QSR Magazine found average service times at 5 minutes 35 seconds, with Taco Bell fastest at four minutes, while Chick-fil-A had the slowest time at 7 minutes 6 seconds but tied for highest customer satisfaction. 尽管AI-动力订单平均为3分53秒,但工作人员提高了定制订单的准确性。 Despite AI-powered orders averaging 3 minutes 53 seconds, human staff improved accuracy for custom orders. 超过2 000次访问的研究表明,87%的订单准确性和97%的食品质量,强调客户满意度现在更多地取决于方便性、准确性和食品质量,而不只是速度。 The study of over 2,000 visits showed 87% order accuracy and 97% food quality, emphasizing that customer satisfaction now hinges more on friendliness, accuracy, and food quality than speed alone.