Klarna在AI公司削减了800个工作, 提升美国38%的收入, Klarna cut 800 jobs with AI, boosting U.S. revenue 38% and enabling a $15B+ IPO, despite job loss concerns.

Klarna CEO Sebastian Simiatkowski说, 该公司使用AI将劳动力削减一半, Klarna CEO Sebastian Siemiatkowski says the company cut its workforce in half using AI, replacing about 800 customer service roles with an OpenAI-powered chatbot. 尽管存在早期质量问题,但这一转变推动了美国38%的年收入增长,并促成了9月份国际投资促进方案的成功,其市场上限超过150亿美元。 Despite early quality issues, the shift helped drive 38% year-over-year revenue growth in the U.S. and contributed to a successful September IPO with a market cap over $15 billion. Siemitkowski在工作和个人生活中广泛使用AI, 警告AI将造成近期大量失业, 特别是在知识工作方面, 并批评技术领袖低估影响。 Siemiatkowski, who uses AI extensively in his work and personal life, warns that AI will cause significant near-term job losses, especially in knowledge work, and criticizes tech leaders for downplaying the impact. 虽然Klarna现在强调人力支持质量,但工作人员从7 400人下降到3 000人。 Though Klarna now emphasizes human support quality, staff dropped from 7,400 to 3,000.