Synergy 为自 2009 年以来因系统错误向 174,000 名客户多收 $40M 而道歉，并承诺退款。 Synergy apologized for overcharging 174,000 customers $40M since 2009 due to a system error, promising refunds.

西澳州的能源供应商Synergy在系统错误导致自2009年以来约174,000名客户被超额收费400万美元后, 致歉, 许多受影响的家庭很容易受到影响. Synergy, Western Australia’s state energy provider, apologized after a system error led to overcharging about 174,000 customers by $40 million since 2009, with many affected households being vulnerable. CEO Kurt Baker说,超额收费是由于技术故障,允许向关闭的账户付款,公司正在发放退款,尽管这一过程可能需要几个月时间。 CEO Kurt Baker said the overcharges resulted from a technical glitch allowing payments to closed accounts, and the company is issuing refunds, though the process may take months. 国家监察官发现了这一问题,引发了对计费做法和客户保护的批评。 The issue, uncovered by a state watchdog, has prompted criticism over billing practices and customer protections.