爱达荷瀑布(Idaho Falls)推出AI助理“AI Annie”(AI Annie), 处理非紧急电话, Idaho Falls launches AI assistant "AI Annie" to handle non-emergency calls, reducing wait times with 94% accuracy.

Bonneville县和Idaho Falls推出“AI Annie”, 一位AI语音助理, 处理208-529-1200线上的非紧急电话, 减少等候时间, 减轻紧急调度人员的压力。 Bonneville County and Idaho Falls have launched "AI Annie," an AI voice assistant, to handle non-emergency calls on the 208-529-1200 line, reducing wait times and easing pressure on emergency dispatchers. 该系统由Aurelian平台提供动力,用英语和西班牙语回答噪音投诉和道路危险等例行询问,提供资源,并将复杂案件移交给现场工作人员。 The system, powered by the Aurelian platform, answers routine inquiries like noise complaints and road hazards in English and Spanish, provides resources, and transfers complex cases to live staff. 自9月初推出以来,它取得了94%的成功率,所有911通电话仍由人类操作员处理。 Since its early September rollout, it has achieved a 94% success rate, with all 911 calls still handled by human operators.