TELE-NET合作伙伴与第3天合作使用AI工具改善客户服务和雇员管理。 TELE-NET partners with Daythree to use AI tools for better customer service and employee management.

TELE-NET扩大了与马来西亚第3天的伙伴关系,将AI工具DAISYTM和FAITHTM结合起来,以改进客户服务和劳动力管理。 TELE-NET has expanded its partnership with Malaysia-based Daythree, integrating AI tools DAISY™ and FAITH™ to improve customer service and workforce management. DAISYTM利用AI和机器人程序自动化来统一不同渠道的客户数据、切换反应时间和提高服务质量。 DAISY™ uses AI and robotic process automation to unify customer data across channels, cutting response times and boosting service quality. FAITHTM简化了时间安排、工资单、通信和业绩反馈,加强了雇员的参与和业务透明度。 FAITH™ streamlines scheduling, payroll, communication, and performance feedback, enhancing employee engagement and operational transparency. 这种合作使实时分析、更快的决策以及代理人业绩得到改善成为可能,TELE-NET计划进一步进行AI投资,以加强客户的经验和业务成果。 The collaboration enables real-time analytics, faster decision-making, and improved agent performance, with TELE-NET planning further AI investments to strengthen customer experiences and business outcomes.