89%的酒店老板计划到2026年通过AI计划,尽管技术系统支离破碎,目的是提高客人的经验和复原力。 89% of hoteliers plan AI adoption by 2026, despite fragmented tech systems, to boost guest experiences and resilience.

一份新的IDeaS报告“未来预测:2026年的接待技术预测”, 显示89%的旅店商计划到2026年采用人工智能工具, A new IDeaS report, 'Future Forecast: Hospitality Tech Predictions for 2026,' reveals that 89% of hoteliers plan to adopt AI tools like chatbots and mobile check-in by 2026, despite only 54% using mostly integrated technology systems. 报告强调需要在销售、营销和收入管理方面统一数据,以改进决策和反应能力。 The report stresses the need for unified data across sales, marketing, and revenue management to improve decision-making and responsiveness. 可持续性和员工队伍稳定也是关键优先事项,自动化、提高技能以及交叉培训对复原力至关重要。 Sustainability and workforce stability are also key priorities, with automation, upskilling, and cross-training seen as essential for resilience. 根据工业领导人的投入得出的研究结果突出表明了技术在提高客人经验和长期竞争力方面的作用。 The findings, based on input from industry leaders, highlight technology’s role in enhancing guest experiences and long-term competitiveness.