欧洲保险公司Apivia Courtage在自主客户服务的联系中心中测试SoundHound AI的Amelia 7. European insurer Apivia Courtage tests SoundHound AI’s Amelia 7 in contact centers for autonomous customer service.

欧洲主要保险公司Apivia Courtage(Apivia Courtage)于2025年10月在其联系中心测试HoundHound AI的Amelia 7 代理AI平台。 Apivia Courtage, a major European insurer, is testing SoundHound AI’s Amelia 7 agentic AI platform in its contact centers as of October 2025. 试点利用先进的AI自动处理复杂的客户请求——例如身份核查、政策更新和会议日程安排、跨声音、聊天和文本。 The pilot uses advanced AI to autonomously handle complex customer requests—such as identity verification, policy updates, and meeting scheduling—across voice, chat, and text. 该系统以大型语言模式和最优化的语音识别为基础,旨在改进自我服务和免费的人类代理,以完成更高价值的任务。 The system, built on large language models and optimized speech recognition, aims to improve self-service and free human agents for higher-value tasks. 该公司将于 10 月 8 日至 10 日在戛纳的 Reavie 上展示该试点，此前的合作将生产率提高了 20%。 The company will demonstrate the pilot at Reavie in Cannes from October 8–10, following a prior partnership that boosted productivity by 20%.