Telstra因未经同意秘密降低9 000名客户NBN速度而罚款1 800万美元。 Telstra fined $18M for secretly downgrading 9,000 customers’ NBN speeds without consent.

澳大利亚联邦法院对Telstra罚款1 800万美元, 原因是在2020年后期, 将近9000名客户转而采用低速NBN计划, Telstra has been fined $18 million by Australia’s Federal Court for switching nearly 9,000 Belong customers to a lower-speed NBN plan in late 2020 without informing them. 这一变化将上传速度从40兆位/秒降至20兆位/秒,同时将下载速度保持在100兆位/秒,影响到服务的质量,未经客户同意。 The change reduced upload speeds from 40 Mbps to 20 Mbps while keeping download speeds at 100 Mbps, affecting service quality without customer consent. 澳大利亚竞争和消费者委员会(ACCC)说,这违反了消费者法,剥夺了消费者决定服务是否符合其需要的权利。 The Australian Competition and Consumer Commission (ACCC) said this violated consumer law by depriving customers of the right to decide if the service met their needs. Telstra必须按每个受影响的客户每月15美元的补偿支付230万美元以上,并支付ACCC的法律费用。 Telstra must pay over $2.3 million in $15 monthly compensation per affected customer and cover the ACCC’s legal costs. 2025年2月发布的法院裁决强调对电信服务透明度的监管审查。 The court ruling, issued in February 2025, highlights regulatory scrutiny of transparency in telecom services.