新西兰的金融监督者敦促消费者提出投诉,指出由于怀疑、困难或被认为徒劳无益而最犹豫不决。 New Zealand's financial watchdog urges consumers to file complaints, noting most hesitate due to doubt, difficulty, or perceived futility.

新西兰金融市场管理局正在敦促消费者提出金融服务投诉,注意到只有不到三分之一的人感到有信心这样做。 The New Zealand Financial Markets Authority is urging consumers to file financial service complaints, noting fewer than one-third feel confident doing so. 许多人因为对结果的怀疑、缺乏知识或感到困难而不愿这样做。 Many refrain due to doubts about outcomes, lack of knowledge, or perceived difficulty. 几乎三分之一的投诉仍未解决, 三分之一的潜在投诉人认为这毫无意义。 Nearly one in three complaints remain unresolved, and a third of potential complainants believe it’s pointless. 在投诉者中,57%的人表示满意,21%的人没有满意。 While 57% of those who complained were satisfied, 21% were not. 基金会批评各公司隐瞒投诉程序和采取防御性对策,强调投诉应推动改进。 The FMA criticized firms for hiding complaint processes and responding defensively, stressing complaints should drive improvement. 对于尚未解决的案件,可提供独立的、自由的争端解决服务,官员敦促消费者不要拖延行动,特别是在财务福利受到威胁时。 An independent, free dispute resolution service is available for unresolved cases, and officials urge consumers not to delay action, especially when financial well-being is at stake.