墨尔本供水客户在2024年升级后可能因错误和付款中止而获得账单救济。 Melbourne water customers may get bill relief after 2024 upgrade caused errors and payment suspensions.

墨尔本家庭和小企业在2024年大西部水公司系统升级失败后,可能获得补偿或推迟注销水费账单,造成开帐错误和直接缓期付款。 Melbourne households and small businesses may receive compensation or have delayed water bills written off after a 2024 system upgrade failure by Greater Western Water caused widespread billing errors and direct debit suspensions. 拟议的1.3亿美元的补救计划有待批准,其中包括免除7 500万美元的未开票费用,并按延迟期提供80至240美元的信用额度。 The proposed $130 million redress plan, pending approval, includes forgiving $75 million in unbilled charges and offering $80 to $240 credits based on delay length. 受暂停付款影响的大约70 000名客户将得到80美元的贷项。 About 70,000 customers affected by payment suspensions would get $80 credits. 在一个计费季度结束后的12个月内,将不发布任何法案,如果交错,到2026年6月,可允许追收账单。 No bills will be issued more than 12 months after a billing quarter ends, and catch-up billing may be allowed by June 2026 if staggered. 该计划旨在到2026年年中解决危机,同时确保公司的财政稳定。 The plan aims to resolve the crisis by mid-2026 while ensuring the company’s financial stability.