现在服务推出AI 经验,这是一个对话的AI平台,整合了企业工作流程中的语音、网络和数据代理,到2025年底拥有全部的代理能力和语音支持。 ServiceNow launches AI Experience, a conversational AI platform integrating voice, web, and data agents across enterprise workflows, with full agentic capabilities and voice support by end of 2025.

Service Now推出了AI经验,这是一个统一、对话的界面,将AI代理商纳入企业工作流程,通过AI语音代理商提供自助支持,通过AI网络代理商提供任务自动化,通过AI数据探索器和AI透镜进行洞察,将屏幕截图解释为触发行动。 ServiceNow has launched AI Experience, a unified, conversational interface integrating AI agents across enterprise workflows, enabling hands-free support via AI Voice Agents, task automation through AI Web Agents, and insight generation via AI Data Explorer and AI Lens, which interprets screenshots to trigger actions. 它建在服务于现在的AI平台上,支持多种大型语言模式,包括OpenAI、人类学和Google Gemini,通过AI控制塔进行集中治理。 Built on the ServiceNow AI Platform, it supports multiple large language models, including OpenAI, Anthropic, and Google Gemini, with centralized governance via AI Control Tower. 该平台旨在通过将AI直接纳入日常工作流程,实现销售、客户服务和业务的简化,预计到2025年底时将具备全权能力和语音代理。 The platform aims to streamline sales, customer service, and operations by embedding AI directly into daily workflows, with full agentic capabilities and voice agents expected by end of 2025. 早期采用者报告提高了效率,该公司强调安全、可扩展的部署,并遵守规定和透明度。 Early adopters report improved efficiency, and the company emphasizes secure, scalable deployment with compliance and transparency.