由于隐藏的交易和不良的更新做法,联合王国电信客户每年损失高达325英镑,78%的客户在努力提高费率。 UK telecom customers lose up to £325 yearly due to hidden deals and poor renewal practices, with 78% struggling to get better rates.

英国手机及宽带用户因更新做法不明, 年度节余达325英镑, 公民咨询组织(Citizen Advice)报告, 78%的用户在通过电话谈判更好的交易时面临困难。 UK mobile and broadband customers are missing out on up to £325 in annual savings due to unclear renewal practices, with Citizens Advice reporting that 78% face difficulties negotiating better deals over the phone. 多达300万人支付超过必要的费用,因为供应商往往在顾客威胁离开之前不提供最佳报价。 Up to three million people pay more than necessary, as providers often withhold their best offers until customers threaten to leave. 尽管Ofcom的 " 一个触摸开关 " 帮助了160万个开关供应商,但对隐性定价和过去的合同期中账单上涨问题仍然感到关切。 Despite Ofcom’s “One Touch Switch” helping 1.6 million switch providers, concerns persist over hidden pricing and past mid-contract bill hikes. 慈善组织敦促电信公司事先提供顶级交易,并呼吁监管者堵住透明度漏洞,强调许多忠诚的客户只是因为没有积极谈判而被过度收费。 The charity urges telecoms firms to offer top deals upfront and calls on regulators to close transparency loopholes, emphasizing that many loyal customers are overcharged simply for not actively negotiating.