ServicesDesk Plus使用免费的人工智能工具, 使用Zia或公共模型, 提升信息技术生产率。 ManageEngine upgrades ServiceDesk Plus with free AI tools using Zia or public models, boosting IT productivity.

MonitorEngine为它的ServiceDesk Plus平台发布了一个重要的AI更新版本, 提供灵活的基因化AI工具, 让用户在Zia LLM或ChatGPT和Azure OpenAI等公共供应商之间做出选择, ManageEngine has released a major AI update for its ServiceDesk Plus platform, offering flexible generative AI tools that let users choose between its Zia LLM or public providers like ChatGPT and Azure OpenAI at no extra cost. 其特点包括用于对话问题解答的Ask Zia虚拟代理、用文字或图像创建视觉工作流程的工作流程协助,以及用于自动代码和核对清单的脚本生成器。 Features include the Ask Zia virtual agent for conversational issue resolution, Workflow Assist for visual workflow creation from text or images, and a Script Generator for automated code and checklists. 这些工具可以在所有版本中提供,无需增加许可证,从而提高信息技术团队的生产力。 The tools are available across all editions without added licensing, boosting IT team productivity. 该平台将ITSM、资产管理和CMDB与ITIL和PinkVierify认证相结合,支持云和房地部署。 The platform integrates ITSM, asset management, and CMDB with ITIL and PinkVERIFY certifications, supporting cloud and on-premises deployment. 在2025年的 " Gartner Magic Quadrant " 中, " 管理引擎 " 因其全球覆盖范围和具有成本效益的 " AI " 整合而被确认为 " 尼切玩家 " ,用于ITSM的 " AI " 应用。 ManageEngine was recognized as a Niche Player in the 2025 Gartner Magic Quadrant for AI Applications in ITSM for its global reach and cost-effective AI integration.