一名新西兰人在通过银行业监察员赢得4 500美元赔偿后避免了取消赎回权。 A New Zealander avoided foreclosure after winning $4,500 in compensation through the Banking Ombudsman.

一名新西兰借款人面临因财政困难而被迫出售房屋的情况,在通过银行业监察员计划升级他的案件后,他收到了4 000美元的翻修费和500美元的商誉付款。 A New Zealand borrower facing a forced home sale due to financial hardship received $4,000 for renovations and a $500 goodwill payment after escalating his case through the Banking Ombudsman Scheme. 该男子在工作时受伤,无法工作,在按揭付款方面挣扎,在拖欠款项期间,在改用较低的固定利率方面面临着混乱。 The man, injured at work and unable to work, struggled with mortgage payments and faced confusion over switching to a lower fixed rate while in arrears. 银行要求有90天的监测期,后来由于他的危难和对抗行为而威胁关闭账户,监察员认为这是合理的,但建议采取灵活的解决办法。 The bank required a 90-day monitoring period and later threatened account closures due to his distress and confrontational behavior, which the ombudsman deemed reasonable but recommended a flexible resolution. 结果避免了抵押贷款的出售,突出了对财政困难的日益关切,相关投诉增加了55%。 The outcome avoided a mortgagee sale and highlighted rising concerns over financial hardship, with a 55% increase in related complaints. 监察员敦促各银行改善沟通和支持程序,强调客户尽早联系和更加明确的帮助途径,特别是在涉及利率和分流费的财产借贷案件中。 The ombudsman urged banks to improve communication and support processes, emphasizing early contact from customers and clearer pathways for help, especially in property lending cases involving interest rates and break fees.