客户科学为澳大利亚联络点推出AI工具,以便从互动中即时生成准确的、品牌化的知识。 Customer Science launches AI tool for Australian contact centers to instantly generate accurate, branded knowledge from interactions.

客户科学推出了知识查询,这是澳大利亚联络点的一个AI驱动工具,它利用电话、电子邮件和聊天数据,实时自动生成和更新准确、有品牌的知识内容。 Customer Science has launched Knowledge Quest, an AI-powered tool for Australian contact centres that automatically generates and updates accurate, branded knowledge content in real time using data from calls, emails, and chats. 它查明差距,根据成功的决议制定条款草案,并跟踪准确性和客户情绪,而不必依赖原有的基础。 It identifies gaps, creates draft articles from successful resolutions, and tracks accuracy and customer sentiment without relying on pre-existing bases. 通过将非结构化的互动数据转化为可搜索、可操作的知识,该系统旨在缩短响应时间,促进一呼一呼的解决,改善合规,并提高代理商的信心。 By turning unstructured interaction data into searchable, actionable knowledge, the system aims to cut response times, boost first-call resolution, improve compliance, and increase agent confidence. 它旨在与现有平台整合,打破信息筒仓,把曾经花费数月的时间转换成几天,将其定位为知识管理的基础升级。 Designed to integrate with existing platforms, it breaks down information silos and transforms what once took months into days, positioning it as a foundational upgrade to knowledge management.