尼日利亚警告卡塔尔航空公司、皇家航空Maroc和沙特航空公司关于违反消费者规则的行为,理由是乘客受到虐待和不遵守规定。
Nigeria warns Qatar Airways, Royal Air Maroc, and Saudi Air over consumer rule violations, citing passenger mistreatment and non-compliance.
尼日利亚民航局(NCAA)以不遵守卡塔尔航空公司、皇家Maroc航空公司和沙特航空公司2023年条例第19部分为由,就据称违反消费者保护规则的行为向卡塔尔航空公司、皇家Maroc航空公司和沙特航空公司提出了警告。
The Nigerian Civil Aviation Authority (NCAA) has warned Qatar Airways, Royal Air Maroc, and Saudi Air over alleged violations of consumer protection rules, citing non-compliance with Part 19 of its 2023 regulations.
国家民航局指控卡塔尔航空公司对涉及一名尼日利亚乘客的事件处理不当,该乘客在一名机组船员指控在登船期间受到骚扰后在多哈被拘留了18小时,拉各斯没有报告这一指控。
The NCAA accused Qatar Airways of mishandling an incident involving a Nigerian passenger detained for 18 hours in Doha after a cabin crew member alleged harassment during boarding, a claim not reported in Lagos.
这名乘客被处以罚款,被迫在不懂阿拉伯文的情况下签署一份文件,并拒绝旅行,需要一张新票。
The passenger was fined, forced to sign a document in Arabic without understanding it, and denied travel, requiring a new ticket.
据报告,航空公司忽视了调查,没有与监管者接触。
The airline reportedly ignored investigations and failed to engage with regulators.
国家民航局强调,在尼日利亚运营的所有航空公司都必须遵守当地法律,并警告对持续违反这些法律的行为进行处罚,重申对保护乘客和坚持航空标准的承诺。
The NCAA emphasized that all airlines operating in Nigeria must follow local laws and warned of penalties for continued violations, reaffirming its commitment to protecting passengers and upholding aviation standards.