印度于9月22日推出多语言的GST投诉门户, India launches multilingual GST grievance portal on Sept. 22, enabling complaints in 16 languages via toll-free number or online.

印度在国家消费者帮助热线上启动了一个GST冤情投诉门户网站,允许消费者以16种印度语言和英语通过1915年免费号码或在线方式提出申诉。 India has launched a GST grievance portal on the National Consumer Helpline, allowing consumers to file complaints in 16 Indian languages and English via toll-free number 1915 or online. 诉讼前平台是9月22日生效的GST 2.0改革的一部分,涵盖电子商务、银行和汽车等行业。 The pre-litigation platform, part of GST 2.0 reforms effective September 22, covers sectors like e-commerce, banking, and automobiles. 投诉使用唯一的案卷编号进行跟踪，并与当局共享以提高合规性。 Complaints are tracked with unique docket numbers and shared with authorities to improve compliance. 该求助热线通过多个数字渠道进入,现在处理的每月投诉超过170 000起,比2017年的37 000起有所增加,数字档案约占65%。 The helpline, accessible through multiple digital channels, now handles over 170,000 monthly complaints, up from 37,000 in 2017, with digital filings accounting for about 65%. 在推出之前向顾问提供了培训。 Training was provided to counsellors ahead of the rollout.