加拿大税务局推出100天计划,通过雇用员工、扩大聊天和提升AI来解决服务延误问题。 Canada Revenue Agency launches 100-day plan to fix service delays by hiring staff, expanding chat, and boosting AI.

加拿大税务局(CRA)启动了一项为期100天的计划,通过雇用更多的呼叫中心工作人员、延长在线聊天时间以及扩大其AI聊天室的能力,解决服务问题,包括长时间的电话等候时间和积压问题。 The Canada Revenue Agency (CRA) launched a 100-day plan to fix service issues, including long call wait times and backlogs, by hiring more call center staff, extending online chat hours, and expanding its AI chatbot’s capabilities. 该机构的目标是在10月中旬之前接听70%的电话,减少税务调整积压,测试新的电话排期系统。 The agency aims to answer 70% of calls by mid-October, reduce tax adjustment backlogs, and test a new call-scheduling system. 这些努力是更广泛推动现代化的一部分,旨在改善获得服务的机会,解决延误的根本原因,并在专门网页上追踪进展情况。 These efforts, part of a broader modernization push, are designed to improve access to services and address root causes of delays, with progress tracked on a dedicated web page.