Sobot公司通过AI促进客户服务,从而提高各频道的准确性和速度。 Sobot boosts customer service with AI that enhances accuracy and speed across channels.

客户服务平台Sobot通过将生成人工智能与多面人工智能结合起来, 提升了其产品. Sobot, a customer service platform, has enhanced its offerings by combining Generative AI with Multi-Faceted AI. 它的生成人工智能使用复制增强生成 (RAG),大小语言模型以及智能分片等技术, 通过聊天,语音,电子邮件和社交媒体提供准确的,行业特定的响应. Its Generative AI uses Retrieval-Augmented Generation (RAG), large and small language models, and techniques like intelligent chunking to deliver accurate, industry-specific responses across chat, voice, email, and social media. 多面AI包括快速、人性化客户互动的AI代理、协助代理摘要和补票的AI联合试办和AI Insight, 供管理人员作出数据驱动决定。 The Multi-Faceted AI includes AI Agent for fast, human-like customer interactions, AI Copilot to assist agents with summaries and ticket filling, and AI Insight for administrators to make data-driven decisions. 这些工具合在一起,旨在提高效率、准确度和总体客户经验。 Together, these tools aim to improve efficiency, accuracy, and the overall customer experience.