第一大西洋银行和合并银行在加纳2024年的客户满意度排名最高,达到95.3%和99.6%的分数。 First Atlantic and Consolidated Banks top Ghana’s 2024 customer satisfaction rankings with 95.3% and 99.6% scores.

第一大西洋银行和加纳综合银行在加纳2024年客户满意度指数中分别领先于各自的类别,消费银行和商业银行的满意率分别为95.3%和99.6%。 First Atlantic Bank and Consolidated Bank Ghana led their respective categories in Ghana’s 2024 Customer Satisfaction Index, with scores of 95.3% and 99.6% in consumer and business banking. 该报告由加纳特许销售研究所发表,着重说明各银行的业绩不同,提供服务能力强,但客户忠诚度弱。 The report, released by the Chartered Institute of Marketing, Ghana, highlights varying performance across banks, with strong service delivery but weak customer loyalty. 加纳银行强调客户服务卓越至关重要,敦促各机构达到全球标准。 The Bank of Ghana emphasizes customer service excellence as essential, urging institutions to meet global standards. CIMG计划将指数扩大到保险部门,以支持国家经济复苏和提高整个行业的服务质量。 CIMG plans to expand the index to the insurance sector to support national economic recovery and improve industry-wide service quality.