Calabrio推出了AI动力平台,通过更聪明的日程安排和实时管理,使联系中心业务现代化。 Calabrio launches AI-powered platform to modernize contact center operations with smarter scheduling and real-time management.

Calabrio推出了劳动力情报系统,这是一个由AI驱动的云型平台,旨在改变联系中心的运作。 Calabrio has launched Workforce Intelligence, an AI-driven, cloud-native platform designed to transform contact center operations. 解决方案将加强预测、时间安排和日常管理,使之具有实时适应性,减少人工输入,提高准确性。 The solution enhances forecasting, scheduling, and intraday management with real-time adaptability, reducing manual input and improving accuracy. 其代理辅助特性使用基因人工智能,让代理通过自然语言管理时间表。 Its Agent Assist feature uses generative AI to let agents manage schedules via natural language. 通过使员工队伍管理现代化,该平台旨在增强代理参与、效率和客户经验,将员工队伍业务定位为企业内一个战略性、积极主动的中心。 By modernizing workforce management, the platform aims to boost agent engagement, efficiency, and customer experience, positioning workforce operations as a strategic, proactive hub within businesses.