Ryanair在拒绝退还遗孀Yvonne Shields的已故丈夫的飞行费后道歉。 Ryanair apologizes after refusing to refund widow Yvonne Shields for her late husband's flight.

Yvonne Shields是一位寡妇,当Ryanair拒绝退还她已故丈夫Colin的827英镑飞往威尼斯的飞行费用时,她遇到了困难,该费用是打算用于一场电椅足球比赛的。 Yvonne Shields, a widow, faced difficulties when Ryanair refused to refund her late husband Colin's £827 flight cost to Venice, intended for a powerchair football match. 起初,Ryanair声称只有Colin可以要求退款,但拒绝退还照料者的机票。 Initially, Ryanair claimed only Colin could request the refund and denied refunding the carers' tickets. Yvonne尽管提供了死亡证明,但没有收到承诺退还的258英镑。 Despite providing a death certificate, Yvonne did not receive the promised £258 refund. Ryanair后来道歉,承认给出错误的建议。 Ryanair later apologized, admitting to giving incorrect advice.