特朗普时代裁员后,社保面临混乱;工作人员处理3个案件,电话系统不堪重负。 SSA faces chaos after Trump-era cuts; staff handling triple caseloads, phone system overwhelmed.

特朗普政府大幅度削减社会保障管理局(社保局),造成了重大混乱。 The Trump administration's major cuts to the Social Security Administration (SSA) have caused significant disruptions. 裁员导致7 000名工人下岗,造成混乱,剩下的工作人员现在处理的工作量比1967年增加了三倍。 The staff reduction, which saw 7,000 workers laid off, has led to chaos, with remaining staff now handling triple the caseloads compared to 1967. 为了管理不堪重负的电话系统,1 000名客户服务代表已从外地办事处迁出,使这些办事处人手不足。 To manage the overwhelmed phone system, 1,000 customer service representatives have been moved from field offices, leaving those offices understaffed. 新的电话系统也与漫长的等待时间和提供不相干信息的人工智能纠缠不休。 The new phone system also struggles with long wait times and an AI that provides irrelevant information.