AI将医疗保健呼叫中心的任务自动化,影响20万名菲律宾工人。 AI automates healthcare call center tasks, impacting 200,000 Filipino workers.

AI正在改变呼叫中心行业, 特别是在医疗保健行业, 初创企业正在使用AI实现任务自动化, 例如安排预约和重新填充处方。 AI is changing the call center industry, especially in healthcare, where startups are using AI to automate tasks like scheduling appointments and refilling prescriptions. 这一转变影响到菲律宾庞大的呼叫中心劳动力,估计有200,000人,使人们对人际互动的丧失感到担忧。 This shift affects the large Filipino call center workforce, estimated at 200,000, and raises concerns about the loss of human interaction. 有些雇主正在将业务转移到印度这样的国家, 并使用AI重塑他们的劳动力, 但不清楚AI是否能完全复制人类的同情心和关系, 在医疗保健中至关重要。 Some employers are moving operations to countries like India and using AI to reshape their workforce, but it's unclear if AI can fully replicate human empathy and rapport crucial in healthcare.