能源公司持有30亿英镑的客户信贷;如果按月直接借记,专家会建议要求退款。 Energy firms hold £3 billion in customer credits; experts advise requesting refunds if on monthly direct debit.

金融专家马丁·刘易斯建议检查能源账户是否存在超额信贷,因为能源公司目前持有约30亿英镑。 Financial expert Martin Lewis advises checking energy accounts for excess credit, as energy firms are holding an estimated £3 billion. 按月直接扣款的客户应申请大额抵扣退款，因为这是《燃气和电力许可法》赋予他们的权利。 Customers on monthly direct debit should request refunds for substantial credit, as it's their right under the Gas and Electricity Licensing Act. 如果遭到拒绝,他们可以向能源监察员提出赔偿申诉。 If refused, they can complain to the energy ombudsman for compensation. 然而,那些领取《多哈工作方案》福利或经经济情况调查的养恤金的人在要求退款之前,应考虑其财务状况。 However, those on DWP benefits or means-tested pensions should consider their financial situation before requesting a refund.