英国能源供应商向34 000名客户退款700万英镑,这些客户由于开帐错误而多收了费用。 UK energy suppliers refund £7 million to 34,000 customers overcharged due to billing error.

10个英国能源供应商向34 000多名客户支付了约700万英镑的补偿和退款,这些客户由于错误而多付了费用。 Ten UK energy suppliers have paid out about £7 million in compensation and refunds to over 34,000 customers who were overcharged due to an error. 问题在于供应商错误地对拥有一个以上电表的家庭征收多重长期收费,导致收费超过价格上限。 The issue arose when suppliers incorrectly applied multiple standing charges to homes with more than one electricity meter, resulting in charges exceeding the price cap. 能源监管者Ofgem确认,所有供应商都更新了计费程序,以防止今后出现错误。 Ofgem, the energy regulator, confirmed that all suppliers have updated their billing processes to prevent future errors.