由于银行和信贷争端,在H2 2024年,向金融监察员服务处提出的申诉激增了49%。 Complaints to the Financial Ombudsman Service surged 49% in H2 2024, driven by banking and credit disputes.

2024年下半年,金融监察员服务机构的投诉增加了49%,案件总数超过140 000起,主要原因是银行业务、信贷负担能力和汽车金融纠纷。 The Financial Ombudsman Service (FOS) saw a 49% rise in complaints in the second half of 2024, totaling over 140,000 cases, mostly due to banking, credit affordability, and car finance disputes. 尽管抵押贷款投诉下降了9%,但银行和信贷问题却增加了76%。 Though mortgage complaints dropped by 9%, banking and credit issues saw a 76% increase. 为了管理激增,财务厅计划在财务和财务行为管理局的帮助下,使其争端解决系统现代化。 To manage the surge, the FOS plans to modernize its dispute resolution system with help from the Treasury and Financial Conduct Authority.