英国税务机构HMRC批评成本上升、生产率低及数字转型缓慢。 UK tax agency HMRC criticized for rising costs, low productivity, and slow digital transformation.

共同公共账户委员会(PAC)批评英国皇家税收和海关(HMRC)使税收制度更昂贵、更不值得信任。 The Commons Public Accounts Committee (PAC) has criticized the UK's HM Revenue & Customs (HMRC) for making the tax system more expensive and less trusted. 尽管雇用了更多的高级工作人员,但税收成本上升了5.63亿英镑,生产力下降。 Despite hiring more senior staff, the cost of tax collection rose by £563 million, and productivity fell. PAC还强调了HMRC缓慢的数字转型,指出其70%的通信仍然通过邮局进行。 The PAC also highlighted HMRC's slow digital transformation, noting that 70% of its correspondence is still done by post. 委员会警告说,依赖过时的系统使HMRC易受人工智能威胁,并敦促该机构进行现代化. The committee warned that reliance on outdated systems makes HMRC vulnerable to AI-based threats and urged the agency to modernize.